Prepare for a Difficult Client Conversation

What You'll Get

A conversation guide (what to say, how to frame it, key phrases to use, what to avoid) for a specific difficult situation you're facing with a client: boundary setting, delivering bad news, addressing a relapse, or redirecting a conversation about self-harm.

The Prompt

I'm a peer support specialist preparing for a difficult conversation with a client. The situation: [brief description, e.g., I need to tell them their housing application was denied / I need to address a boundary issue / They've been texting me after hours and I need to redirect]. Help me: 1) how to open the conversation, 2) key phrases to use, 3) what NOT to say, 4) how to close in a way that maintains trust. Use motivational interviewing principles.

Tips

Read the suggested phrases out loud before your actual conversation. They need to sound like you, not a script. Ask the AI to "give me a harder version of this conversation if they react with anger or defensiveness" to prepare for the most challenging possible response.